2COMs Looking for IT Asset Configuration & Change Analyst at Kolkata, West Bengal Full Time

Job Description

Responsible for implementation of Change Control and/or Configuration Management within their designated contracts and will give input into setting the processes for Change Control and/or Configuration Management across their contracts

• Ensuring that Change Control functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer’s service.
• Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge.
• Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
• Active participation with transformational activities
• Be cleared to the required security level to ensure compliance to contractual and governance requirements
• Ensuring that Configuration and Asset functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer’s service.
• Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
• Active participation with transformational activities
• Recommends and influences Asset and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
• Delivers appropriate governance and risk assessment and final decision on proceeding with complex change across the customer base.

Requirements

The ability to interact successfully at all levels of the internal and customer organisations

Excellent communication and negotiation skills

Strong ability to persuade and influence client and stakeholder relationships

Self-starter capable of working off own initiative

Highly customer focused with excellent interpersonal, influencing and communication skills

Good methodical and organisational skills

Ability to work to tight deadlines across multiple tasks

Proven track record of working collaboratively to develop better ways to work together

Thorough understanding of customer/contract or programme and knowledge of BT products

Knowledge and experience of ISO20k and ISO27001 standards, working in an ITIL conformant organisation.

Must Have 2-3 years of experience in Change Management or Configuration Management.

Excellent Communication Skill

Must be comfortable for UK shift

Benefits

Salary is upto 8 LPA

Hybrid Model of Working

Job Information

Salary

200000 – 500000

Work Experience

Experienced

City

Kolkata

State/Province

West Bengal

Country

India

Industry

IT Services

Zip/Postal Code

700001