1.Address user tickets regarding hardware, software and networking
2.Walk customers through installing applications and computer peripherals
3.Ask targeted questions to diagnose problems
4.Guide users with simple, step-by-step instructions
5.Conduct remote troubleshooting
6.Test alternative pathways until you resolve an issue
7.Customize desktop applications to meet user needs
8.Record technical issues and solutions in logs
9.Direct unresolved issues to the next level of support personnel
10.Follow up with clients to ensure their systems are functional
11.Report customer feedback and potential product requests
12.Help create technical documentation and manuals
Requirements and skills
1.Proven work experience as a Senior Desktop Support Engineer
2.Hands-on experience with Windows/Linux/Mac OS environments
3.Working knowledge of office automation products and computer peripherals, like printers
and scanners
4.Knowledge of network security practices and anti-virus programs
5.Ability to perform remote troubleshooting and provide clear instructions
6.Excellent problem-solving and multitasking skills
7.Customer-oriented attitude
Desktop support skills?
1.Desktop support.
2.Printer Troubleshooting.
3.Installation of OS.
4.Email Support.
5.Installation.
6.Networking troubleshooting.
7.Remote Support.
8.Technical Support.
9.Manufacturing industry prior experience
Job Information
Work Experience
Experienced
City
Pune City
State/Province
Maharashtra
Country
India
Industry
IT Services
Zip/Postal Code
411001
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