2COMs Looking for Senior IT Support Executive at Kolkata, West Bengal Full Time

Job Description

Overview

The Comapny is looking for Senior IT Support Executive to join a global team responsible for IT operations across 9 centers located in India, the US and Bhutan. The Senior IT Support Executive will be responsible for providing remote support for all centers and when required, on-site support for the center to which he/she is assigned (Saltlake, Metiabruz, Baruipur, Bhubaneswar, Ranchi, Shillong, Vishakhapatnam or Bhutan). He/she must be able to work a rotational 8-hour shift schedule to support Company’s 24 hour/day 7 days/week operation.

Job Description

Configure center and home office computers, software and peripheral devices.

Record allocation of software licenses and computer equipment to projects, centers, home offices and staff members.

Configure and maintain local and virtual private networks.

Support the deployment of cloud applications.

Organize and schedule patches, upgrades and anti-virus updates maintenance without deterring others from completing their work.

Maintain records/logs of repairs and fixes.

Manage ISP service providers.

Manage credentials required to access Company systems in response to employee onboarding and separation events.

Provide Service Desk Level 3 support:
Perform troubleshooting to diagnose and resolve system issues.

Respond to cloud platforms, networks and computer systems incidents.

Provide orientation and guidance to users on how to operate new software and computer equipment.

Requirements

Qualifications

A minimum of 5 years of experience as IT Technician or relevant position,

Experience with Windows and Linux operating systems, Active Directory, DHCP, DNS, Anti-virus tools and patch management tools,

Experience with LANs, WANs and Wi-Fi networks and associated equipment (routers, switches, firewalls, VPN servers),

Experience with AWS, GCP and/or Azure cloud platforms,

Experience with service management and remote desk top management tools,

Knowledge of Ivanti EPM, Ivanti Service Manager and Winmagic preferred,

Excellent diagnostic and problem-solving skills,

Excellent English-language communication ability,

Outstanding organizational and time-management skills,

Ability to effectively prioritize and execute tasks in a high-pressure environment,

In depth understanding of diverse computer systems and networks,

Good knowledge of internet security and data privacy principles,

Certification as IT Technician.

Benefits

CTC: Upto 13 Lacs/PA + Incentive + CAB +Allowances

Job Information

Salary

10,00,000 – 15,00,000 annual salary

Work Experience

Open for Both

City

Kolkata

State/Province

West Bengal

Country

India

Industry

BPO

Zip/Postal Code

700001