3i Infotech Looking for Desktop support at Delhi, Delhi Full Time

6 to 7 yrs (Experience)

4.5 – ( ) Per /Monthly

Location : India, Delhi,

Skill Required : Troubleshooting

Job Description Job location ? Gurgaon Client ? ICRA Job description Knowledge in keeping the computer network up to date with essential patches.· Perform small tasks on server and interact with various vendors.· Responsible for everything related to computers and the network.· Performing tasks on the server, interaction with other department or updating the entire network with critical changes.· Troubleshooting the system, applications, phone based services, mailbox (outlook), and hardware issue.· Proper maintenance and handling of resources like desktops and monitors as required for the smooth and effective functioning of a business.· Analyze the ticket, effect the change, test and release it.· Providing remote and face-to-face technical support to users of desktop, notebook, smartphone and tablet devices.· Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.· Maintaining accurate records of all issues with resolution and contact details.· Installation and routine maintenance of desktop, notebook, smartphone and tablet devices.· Installation and maintenance of data center equipment and cabling.· Make continual improvements to procedures and documentation.· Automate work flows via scripting and active directory group policy.· Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.· Ensuring technical queries not addressed/solved are escalated.· Good technical knowledge of Windows desktop operating systems and Microsoft Office applications.· Ability to remotely troubleshoot issues.· Experience on G-Suite administration· Experience on Encryption Tool (Sophos)· Knowledge on Cloud code Management· Should have to give L2 Support for End users and Standard application Support· Experience on Ticketing tool change management· Experience on Microsoft office and outlook troubleshooting· Knowledge on wifi and physical network Backbone· Knowledge on End-point Backup Solution