42 Gears Mobility Systems Looking for IT Support Engineer – Trainee at Bengaluru, Karnataka Full Time

Experience: 0-2 Years

Responsibilities:
Having Interest in IT Infrastructure Management and Support carrier.

Provide 1st line technical support aimed at logging all calls and ensuring that SLAs are being adhered to.

Escalation of technical issues to Managed Services 3rd line in line with defined SLAs as appropriate.

Working as part of the team to ensure the department always offers World Class Customer Service.

Be the directly contacted group for specified Managed Services customers help desk to help desk and end-user.

Own the customer relationship, handling and resolving technical and account calls in an efficient and timely manner.

Provide accurate and timely information by investigating fully all customer enquiries, and by using available equipment and applications, to ensure that incidents & problems are resolved efficiently.

To produce knowledge articles and information to be distributed amongst the team.

Requirements and Skills:
Excellent in communication (both verbal & written) Ability to speak and write clearly and accurately.

Demonstrated proficiency in typing and grammar.

Knowledge of relevant software computer applications and equipment.

Basic Understanding of Networking, Computer Hardware and Applications configuration process.

Knowledge of customer service principles and practices.

Effective listening skills.

Willingness to co-operate with others and work for the greater good.

Multi-tasking capabilities

The minimum qualification: Any Graduation or Diploma

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