5C Network Looking for Helpdesk Executive at Bengaluru, Karnataka Full Time

5C Network is looking for a qualified Helpdesk agent to manage client service after-sales support. Available to handle clients’ and doctor’s calls, and WhatsApp communication. You will create policies and procedures and oversee the client service provided. The Helpdesk agent will be responsible for each client call and WhatsApp messages are responded to within SLA. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as sounding professional.

About Us
We are building the diagnostic operating system, starting with Radiology.
Large hospitals are now using tech for demand generation, logistics and data warehousing. The time for tech in clinical workflows has arrived. Building the diagnosis stack of the future will be a massive feat, and we need talented, passionate and dedicated team members to get there.

Helpdesk Executive Requirements:
 Handling all incoming calls and WhatsApp chats from clients and doctors.
 Understanding the requirement and raising a ticket and tagging them to the right
department
 Email tickets have to be validated and tagged to respective agents/departments based on subject
 Maintain a healthy relationship with clients and doctors to avoid escalation
 Work closely with sales, Tech, and Quality team to ensure smooth function of day-to-day activities
 Maintaining a pleasant working environment for your team and need to be a good
team player.

Helpdesk Executive Requirements:

Any bachelor’s degree
 Freshers or 1/2 years of experience
 Should have professional fluency in Hindi and all South Indian languages apart from English.
 Excellent interpersonal and written, and oral communication skills
 Ability to take the workloads and pressure
 Experienced candidate should have knowledge of ticketing systems and Computer
skills
 Knowledge in mediation and conflict resolution techniques is preferable
 6 working days and 1 week off
 Rotational shift and rotational week off

Job Types: Full-time, Fresher

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Life insurance
• Provident Fund

Schedule:

Supplemental Pay:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• 5C Network Pvt Ltd, Bengaluru – 560076, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Required)
• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Speak with the employer
+91 87929 10495
Application Deadline: 05/07/2022
Expected Start Date: 09/07/2022