7N Looking for Service Manager (Operations – IT Infrastructure) at Bengaluru, Karnataka Full Time

Key responsibilities

Ensure that IT infrastructure and processes are compliant with internal and external regulatory environments by :

Develop policies and process documents for PS IT Infrastructure. Periodic assessments and reviews of the Infrastructure platform documents.

Ensure quality and compliance support in IT Infrastructure/System project execution according to roll-out plans.

Ensure a compliant platform worldwide in Product Supply and to establish strong relationship with stakeholders, end users, Service owners and IT suppliers

Manage the IT Infrastructure, audits and compliance levels.

Manage and liaise with the IT Infrastructure & IT System vendors providing compliance services across PSnet (Product Supply IT).

Serve as a Quality consultant.

Main job tasks:
System Management deliverables :–

Manage Operations of IT Infrastructure and Security services.

Responsible for Services being provided as per SLAs, to stakeholders.

Responsible for Services being delivered in a GxP compliant manner as per Quality norms.

Proactively engage in close dialog with users and stakeholders across global organization to understand needs and requirements.

Should have competency to be able to plan ahead to be aligned to business area strategy.

Work closely with technical SMEs to ensure availability of system and support for end users.

Responsible for ensuring that best practices are employed in management of these services.

Responsible for ITIL process management such as Incident, Problem, Change, Release and Configuration management.

Ensure Proper follow-up, communication and resolution in case of Major Incidents and Disasters.

Face Audit and Inspections when required and ensure that the system/services are always audit/inspection ready.

Gain Business, Technology, Systems understanding.

Infrastructure services management:
Manage infrastructure issues and risks in close coordination with technical SMEs

Ensure support to the Project Managers in managing the compliance requirements within Product Supply IT System & IT Infrastructure projects. Support in the areas of Compliance, Quality, Process improvements & Documentation.

Stakeholder Management:–

The position demand high stakeholder management with internal employees across Product Supply, Global IT units – especially QC/QA, IT Security, IT Infrastructure, IT Architects in various areas, IT Architecture unit, Quality organisation and IT Governance. In addition shall manage stakeholders in vendor services management and vendor quality organisations

Efficient handling of compliance activities from an IT Infrastructure standpoint thereby assisting Product Supply IT within the operations area.

Initiate and drive actions to assist in the reduction of process gaps and non-compliance via optimization and leaning of existing workflows.

Personal skills:
Self-managed, strong personal drive and leadership with coaching skills and ability to motivate peers and colleagues towards delivering excellent performance and results including continuous improvement.

Ability to analyse and solve complex issues in a timely and structured manner.

Strong communication skills including ability to communicate with global stakeholders at various organisational levels.

Ability to collaborate and communicate with stakeholders, both internal and external at all levels.

High cultural sensitivity and comfortable working with different countries and cultures across multiple time-zones.

Innovative mind set and come forward with improvement proposals in regard to IT Infrastructure, IT Support and other IT operational areas.

Application of BSC Principles in daily work and delivery management

About 7N

Over decades, 7N has been part of several waves of digitalization. Today, our consultants work across industries and geographical borders to deliver the projects that define the new digital realities.We offer a highly specialized portfolio of IT services and solutions delivered by the top 3% of IT professionals. Our expertise spans across many industries, providing digital transformation across all phases of the IT project life cycle.

By engaging early with 7N, you benefit from our experience and expertise when defining the project scope and strategic needs, and you gain flexibility to accommodate changing demands while maintaining control and ownership of IT development.