A.S. Technologies Looking for Technical Support Executive at Chandigarh, Chandigarh Full Time

American Soft Tech Corp is looking for technically skilled candidates with excellent interpersonal skills for the technical support position.

• Speaking to customers to solve the problems.

• Must be capable of providing support to customers for computers, peripherals, webcams, scanners, setup, troubleshooting services over a call or chat.

• Should be able to solve problems, repair computer related issues, resolve issues

• Must possess excellent customer handling skills.

• Fluent English and excellent communication skills

• Must have good knowledge with computer

• Able to work with international clients

Skills

• International voice and chat experience must

• Excellent communication must

• Good experience of sales must

• Good experience of chat must

• Should have good Oral and written communication.

• Should have good knowledge of computers.

• Should be problem solving.

• Can handle work pressure.

Job Responsibilities-

* Can handle inbound and outbound calls.

* Can handle calls from customers or clients and give them a solution to their queries.

* Ability to solve the problems of customers or clients.

* Handle telephone and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.

* Troubleshoot and resolve customer technical issues related to computers, routers, and printers.

* Can work for sales and be able to troubleshoot.

• Answer and respond to customer queries regarding products or services.

• Must have experience making calls to printers, routers, scanners, email, Facebook and other related peripherals.

• Installing and troubleshooting of operating systems.

• Outbound Support Process.

• should have the ability to give solutions and maintain strong relations with clients.

• Must efficiently set goals and be able to work on so as to avoid any escalations.

Process Details: (USA/UK) technical support process

Eligibility-

• Minimum 6 months experience is a must.

• You are not eligible if you have back office/ backend experience.

• Local candidates preferred.

Benefits

Working Days: Monday – Friday

Note: This Job requirement is on an urgent basis.

Salary- 20,000 – 35,000 Per month

Job Type: Full-time

Salary: ₹15,000.00 – ₹33,442.00 per month

Benefits:

• Internet reimbursement
• Leave encashment

Schedule:

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Shift allowance

COVID-19 considerations:
Yes

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)

Language: