A3 Tech Solutions Looking for Network Engineer (Level 2) at Chennai, Tamil Nadu Full Time

Purpose of the role: .

We are looking for high-performing Network Engineers who will join the network team to primarily work on the support desk.

You will be required to take responsibility for providing high-quality technical support for the solutions/products installed in our customers but also be available to assist with newexisting projects, client health checks and documentation as required.

Our Engineers deliver effective technical customer support to our growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of networking technologies.

We are very interested in individuals who have a proven track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Applicants should have the following:
The suitable candidate will have at least 4 years’ experience as a network security engineer
Experience in Cisco security along with any other firewall vendors experience would be a distinct advantage
Minimum of Cisco CCNP Certified Enterprise or Security or equivalent
Experience in Juniper would be beneficial
Client-facing experience
English written and verbal skills; excellent phone manner
Firm grasp of how routing protocols and switching in Cisco products work
It is a requirement of the position that certifications and specialisations achieved are kept current during your employment
Experience in web security and email security would be an advantage

Responsibilities include:
Resolving customer issues or escalating to L3 engineer as required
Providing support to our clients on Cisco, Palo Alto & Juniper firewalls
Supporting Cisco security products
Experience of any of the following products would be advantageous; ISE,

To work closely with the Professional Services team
You may be expected to become part of the on-call
Due to the nature of the work, the successful candidate will be required to work out of hours at times.

Design and manage SOC environment and capability.

Carry out RCA and help resolve issues on customer’s network and IT systems, using the SOC tools and pre-agreed troubleshooting methodologies

Manage L3 support tickets and assist in fast resolution that exceed the SLAs.
Complete accurate recording of all cases using the ticket

Job Types: Full-time, Part-time, Regular / Permanent, Contractual / Temporary
Contract length: 36 months

Salary: From ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund
• Work from home

Schedule:

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 5 years (Preferred)

Speak with the employer
+91 9940285591