AAIDEOLOGY Looking for Desktop Support Engineer at Bandra, Mumbai, Maharashtra Full Time

6 days working, rotational shift, rotational week off

5-6 yrs. of min. experience in Desktop support (End user support/Active directory/LAN,WAN Configuration/Backup recovery)

Server L1 Exp. mandate

Good communication

Team management experience

Budget – 8L

Only immediate joiner

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Job Type: Full-time

Salary: Up to ₹800,000.00 per month

Day range:

Shift:

Work Location: One location