Build, manage and lead the global team for delivering Cyber Security services and support to ABB Digi-tal customers. Including preventive maintenance, support, trouble shooting, emergency assistance, upgrades, updates, additions, and extensions of the Cyber Security running software at customer plants or as SaaS subscriptions. Ensure successful hand-over from Project Operations into Services and facilitate successful on-boarding of digital solutions into the customer business environment together with its subsequent operations and maintenance. Exhibit an understanding of how to best meet con-tractual software services, support, and maintenance procedures. Confirm all resources are globally in place to service software on-time in respect to possible SLA’s and on budget according to the services agreements. Ensure ongoing support and services delivery mechanisms and content meet the qualita-tive expectations of the customers.
Global Customer Success & Service Director
Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries – Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
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