ABB Looking for Junior Specialist – ARIC Helpdesk Services at Bengaluru, Karnataka Full Time

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Junior Specialist – ARIC Helpdesk Services, reporting to Assurance, Risk & Internal Controls Manager for Finance Operational Services based in Bangalore, India. You will be responsible to manage and maintain assurance, risk, and internal controls (ARIC) helpdesk tool including monitoring of timely response and closure or requests as well as preparing KPIs.

Your responsibilities

Providing first-level helpdesk support to internal customers

Improving the administration of ARIC Helpdesk and other tools administered by ARIC Services

Maintaining mail groups, administrating, and maintaining content of ARIC portal and other tools

Providing routine and ad-hoc reporting and statistics

Participating in and supporting other projects and administrative tasks on tools under responsibility of ARIC Services

Your background

Bachelor’s or Master’s degree in Accounting, Finance or Commerce

Previous experience in customer service or in maintaining a content of intranet or internet sites would be an asset

Fluent in English, and/or other European languages is a plus

Working knowledge of MS Excel and HTML content maintenance would be an advantage

Service-oriented mindset and change management mindset; solid commitment to quality and continuous improvement – can do attitude

More about us

ABB Finance is a trusted partner to the business and a world-class team who delivers forward-looking insights that drive sustainable long-term results and operates with the highest standards. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Work model: on site #LI-onsite