You will be working as R&D Technical Support Lead and will be part of Process Automation Business Area for Process Automation Digital Division based in Bangalore; India. In this role you will be reporting to the Principal Software Manager and responsible to identify, propose, and implement innovative technology, software and/or solutions by contributing with own ideas. Also, work independently as a member of an R&D team.
Your responsibilities
Respond to service, product, technical, and customer- relations questions on subjects such as features, configurations & specifications.
Stay consistent and result oriented in closely monitoring incoming support queries from internal or external businesses, proactive notifications, and act on right priorities of defects and track them to resolution.
Clearly communicate status of queries to customers through various communication channels.
Get solution/patch tested and delivered to customer.
Adhere to end-to-end technical support process.
Your background
Bachelor’s degree in Engineering or MCA with Computer Science major and Industrial process automation domain exposure.
Minimum 9- 12 years of experience in coding experience to understand, debug custom application & UI code and should be able to fix with minimal dependency on Development as ASP/.net/Java, Angular/React.
Should be quick learner and be able to troubleshoot and identify patterns & fix configuration issues, data related issues across product/platform.
Knowledge on experience with administering/ troubleshooting/fine-tuning different types of DBs like Mongo, MySQL and ETLs.
Hands-on in any cloud-based infrastructure and software solutions preferably Azure.
Proficiency with case management databases and tools like Sales Force.
More about us
Our Process Automation business offers a range of solutions for process and hybrid industries, including our industry-specific integrated automation, electrification and digital solutions, control technologies, software and advanced services, as well as measurement & analytics, marine and turbocharging offerings. Process Automation is #2 in the market globally. Based on its deep domain knowledge, experience and expertise in delivering world-class automation products, systems and solutions, a wide area of complimenting digital and collaborative solutions across applications and sectors, the Process Automation business helps customers remain competitive, improving their ROI and running safe and productive operations. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-Onsite
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