This is a Technical support Engineer role, reporting to Head of field service in Motion division located in Chennai. Execute Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
Your responsibilities
Field Service Engineer for LV inverters range from 1 KW to 2 MW customers throughout the India.
The primary role is to support customers, field installations, commissioning all related ABB products.
Typical customers like end users, Channel Partner, EPC’s
Provide field service expertise, service execution and build relationships with users.
Be the primary person to resolve inverter issues; hardware, firmware, application as needed.
Build customer confidence and ease customer experience by supporting Our Drives supplied.
Be the regional expert and execution lead for field service best-practices, customer delight and efficiency.
Collaborate with sales and services teams to build relationships and support new projects with customers.
Knowledge on root cause of the problems etc.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
Minimum qualification of Diploma / Bachelor of Engineering in Electrical / Electronic.
Industry services, commissioning, applications experience, 5-7 years is ideal with.
Knowledge of Drives (DC , LV ,SPRS & Multicell) and technology
Experience executing field product performance; field repair, maintenance, diagnostics and uptime.
Knowledge with industry standards and codes (NEC, UL, IEEE, utility interactivity etc.)
Excellent computer skills including Microsoft Outlook etc.
Excellent verbal and written communication skills (English language is must ).
More about us
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-Onsite
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