Accelya Group Looking for Manager – Internal IT at Mumbai, Maharashtra, India Full Time

Job purpose

As a Manager – Internal IT, you will lead a Internal IT team and manage day-to-day support activities. You will be responsible to ensure high responsiveness on customer inquiries, requests and orders.

What will you do?

Review metrics and reports to adjust staffing and workflow as needed to optimize performance

• Monitor operations desk tickets, analyses tickets, indentify issues and provides corrective action
• Review major incidents,scheduled outages and bussines contigencies
• Employee should have technical background / knowledge on Active Directory, O365, Azure AD, Antivirus, DLP, Proxy
• End user service delivery, Incident mgmt, Problem, Change management
• End user domain management, IT service delivery, IT Helpdesk, IT service desk mgmt.
• Experience in implementing and delivering End user computing / service delivery related projects
• Vendor management
• Global support team / 24/7 team management
• Asset inventory management / CMDB management
• Service desk tools / ticketing tools management, SLA management
• Monthly MIS reports, reporting skillset
• VC and Voice management, IP Telephony
• Experience in IT Security Audits [both internal and external]
• Software license compliance management / Microsoft license compliance management
• Data reconciliation, various types of reports preparation.
• Excellent Excel and PowerPoint skills
• User onboarding and offboarding compliance knowledge
• Understanding of yearly budgets. Understanding of Capex and Opex models
• Prompt response and acknowledgement of the issue reported by end user and IT team
• Good Communication and Writing Skills, Problem Solving Skills
• Handle incident, Problem, Change and configuration management as per ITIL process
• Providing optimization and service improvement plans
• Expertise in providing technical training to associates
• Ability to work 24×7 environment on rotational basis with other team members.
• Strong analytical and problem-solving skills and restore services immediately in-case of failures

What do you need to know?

• Solid technical background with an ability to give instructions to a non-technical audience
• Problem-solving skills
• Proven ability to coach and develop others
• BSc degree in Computer Science, Information Technology or relevant field