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Technical Support
Accenture Hiring For IT Help desk – Service Desk Voice Support: Diversity Hiring – PwD Candidates only at Bengaluru / Bangalore Full Time
Skill required: IT Help desk – Service Desk Voice Support
Designation: Associate
Job Location: Bengaluru
Qualifications: 12th/PUC/HSC/Any Graduation
Years of Experience: 1-3 years
Designation: Associate
Job Location: Bengaluru
Qualifications: 12th/PUC/HSC/Any Graduation
Years of Experience: 1-3 years
What would you do
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of IT Help desk team assisting in application related technical issues.
You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for
We are looking for individuals who have the following skillset:
We are looking for individuals who have the following skillset:
- Adaptable and flexible
- Problem-solving skills
- Written and verbal communication
- Negotiation skills
Roles and Responsibilities
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed
- instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team’s workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
