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Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :10
Work Experience :4-6 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1Role : IT Account Management Team – Technical Consultant Senior Analyst : 2Role Description : Act as the Technical Consultant interface between the Technology Projects, Business stakeholder , IT Operations Support Teams, Offshore and Onshore Support Teams 3Accountable for Project IT Infrastructure, IT Asset Management, Audit and Compliance Good Customer handling experience and Business stakeholder Connect to interface with various Technology Support Teams Has very good track record
Technical Experience : 1Technical Consultant Senior Analyst CL 10 2 Technology: Network , Cloud Infra and Endpoint Support
Professional Attributes : 1 Skills: IT Account Management / IT Service Delivery, Project management 2 Strong communication and interpersonal skills communication leadership skills team handling skills analytical skills presentation skills ability to work under pressure etc needed to carry out this job
Educational Qualification : 15 years of formal education – Graduate
Additional Information : Preferred Certification ITIL , CCNA, Agile, Cloud Fundamentals
15 years of full time education
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