Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :9
Work Experience :6-8 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : A Proven experience in the design and implementation of CSI plans and processes B Senior stakeholder engagement experience and be able to present business cases to Board Level C Benefit realization management skills D Proven experience in managing 3rd party service providers to deliver against company plans E Process mapping experience
Technical Experience : A A Service orientated mindset and history of delivering solutions to promote best-in-class customer experience B Excellent data management skills the ability to extract relevant data, derive insights and form business cases based on benefits analysis
Professional Attributes : A Able to define and run the Improvement plan B Excellent communication skills
Educational Qualification : Graduation in the required Skill
Additional Information : Should be willing to work in 24 x 7 environment.
15 years of full time education
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