Accenture Looking for Autosys Administration Application Tech Support Practitioner at Bengaluru, Karnataka Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

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Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :11

Work Experience :2.5-4 years

Work location :Bengaluru

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1-Monitoring Application batches running in Autosys, Mainframes and AS400 2-Escalating Mainframe and Autosys abends and getting them resolved within SLA. 3-First level job failure troubleshooting. 4-Handling manual requests for Autosys and Mainframe coming in through request tickets and email. 5-Contacting application teams on day-to-day basis whenever required and resolve issues with minimal business impact.

Technical Experience : 1-Handling major incident calls with Major Incident Managers and providing the necessary information for quick issue resolution. 2-Ensuring adherence to SOP among application teams. 3-Monitoring message queues in AS400 and processing batches. 4-Escalating to L2/L3 for tool related issues. 5-Creating runbooks for new procedures within team and turnover documents for every shift.

Professional Attributes : 1-Must have good understanding of production support environment and must be ready to work in 24/7 shift pattern. 2-Must have good knowledge on any of the Autosys and Mainframe tools. 3-Must have good communication skills and should be a fast learner to adapt to new environment quickly.

Educational Qualification : BE

Additional Information : Tools: Autosys – CA(Broadcom) WCC/Putty Ticketing tool: Service Now Mainframes: CA-7 AS400 – Robot

15 years of full time education