Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1-Monitoring Application batches running in Autosys, Mainframes and AS400 2-Escalating Mainframe and Autosys abends and getting them resolved within SLA. 3-First level job failure troubleshooting. 4-Handling manual requests for Autosys and Mainframe coming in through request tickets and email. 5-Contacting application teams on day-to-day basis whenever required and resolve issues with minimal business impact.
Technical Experience : 1-Handling major incident calls with Major Incident Managers and providing the necessary information for quick issue resolution. 2-Ensuring adherence to SOP among application teams. 3-Monitoring message queues in AS400 and processing batches. 4-Escalating to L2/L3 for tool related issues. 5-Creating runbooks for new procedures within team and turnover documents for every shift.
Professional Attributes : 1-Must have good understanding of production support environment and must be ready to work in 24/7 shift pattern. 2-Must have good knowledge on any of the Autosys and Mainframe tools. 3-Must have good communication skills and should be a fast learner to adapt to new environment quickly.
Educational Qualification : BE
Additional Information : Tools: Autosys – CA(Broadcom) WCC/Putty Ticketing tool: Service Now Mainframes: CA-7 AS400 – Robot
15 years of full time education
Position Overview: Functionally reporting Head of Infrastructure IT and administratively reporting to the Sr. Manager of IT, the position is...
Apply For This JobCompany Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global...
Apply For This JobAre you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping...
Apply For This JobHardware and networking experience is a must and one should have at least 1 year of experience at the company...
Apply For This JobJob description Sanvijay Infrastructures Pvt Ltd, Nagpur Designation: IT & ERP Support Engineer Experience: 10+ years Location: Nagpur Mandatory: Worked...
Apply For This JobJob Description ‘Job Description: Java Web Service Consultant 1. Expertise in web service (Java) with SOAP API and Sparta regulatory...
Apply For This Job