Accenture | Let there be change
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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1-Monitoring Application batches running in Autosys, Mainframes and AS400 2-Escalating Mainframe and Autosys abends and getting them resolved within SLA. 3-First level job failure troubleshooting. 4-Handling manual requests for Autosys and Mainframe coming in through request tickets and email. 5-Contacting application teams on day-to-day basis whenever required and resolve issues with minimal business impact.
Technical Experience : 1-Handling major incident calls with Major Incident Managers and providing the necessary information for quick issue resolution. 2-Ensuring adherence to SOP among application teams. 3-Monitoring message queues in AS400 and processing batches. 4-Escalating to L2/L3 for tool related issues. 5-Creating runbooks for new procedures within team and turnover documents for every shift.
Professional Attributes : 1-Must have good understanding of production support environment and must be ready to work in 24/7 shift pattern. 2-Must have good knowledge on any of the Autosys and Mainframe tools. 3-Must have good communication skills and should be a fast learner to adapt to new environment quickly.
Educational Qualification : BE
Additional Information : Tools: Autosys – CA(Broadcom) WCC/Putty Ticketing tool: Service Now Mainframes: CA-7 AS400 – Robot
15 years of full time education
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