Project Role :IT Customer Service Representative
Project Role Description :Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Management Level :11
Work Experience :2.5-4 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Liaising with the customer technical representatives 2 Interact with customer and speak on technical issues 3 Implement the changes as applicable, test the changes and handover to customer 4 Troubleshoot issues with Linux Server Deployment 5 Excellent troubleshooting skills on AWS Cloud 6 Task, Incident and Problem Management using Service Now
Technical Experience : 1 Excellent knowledge and troubleshooting skills on RHEL Server Administration and working knowledge on Ubuntu and Amazon Linux 2 Excellent knowledge on AWS Cloud services like EC2, Load Balancer, ACM, EFS, Lambda, S3 buckets, AWS Backup, CloudWatch, SNS and SQS 3 Able to troubleshoot issues related with NFS and CIFS mount 4 Able to troubleshoot issues related to Active Directory integration with RHEL and Realm join 5 Able to work on server patching using Satellite and YUM 6 Hands on experience
Professional Attributes : 1 Able to prioritize and execute tasks in a high-pressure environment 2 Experience working in a team-oriented, collaborative environment 3 Should be able to initial level of trouble shootings 4 Experience must have been gained in a production environment
Educational Qualification : Graduate
15 years of full time education
Location: Pune (Remote working available) Status: Permanent, Full Time Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, Development...
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