Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a: Leading the changes, implementation and assessment from start to finish b: Authorization to approve/reject all types of changes post checking the proper documentation and necessary communication,Coordinate and conduct meetings with Change advisory board CAB to discuss higher risk changes c: Ensures that all the activities designed to implement the change are as per the standards to meet project goals/SLAs d: Provide necessary information to the owner of the change and resolve issues
Technical Experience : a: 4 years of work experience b: Understands how IT service management supports and enables the business c: Possesses a services solution orientated approach d: Attention to quality an eye for detail e: Possesses a services solution orientated approach f: Open to flexible work conditions to ensure the availability of services and delivery
Professional Attributes : a: Good communication and collaboration skills b: Ability to develop operational documentation c: Team player who also works well independently d: self-motivated e: Should have knowledge of SLAs OLAs and KPIs
Educational Qualification : Graduation
Additional Information : a: Service Operations Delivery experience, Flexible to work in 24×7 environment
15 years of full time education
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