Accenture Looking for Cloud Based Service Management Process Design Application Tech Support Practitioner at Gurgaon, Haryana Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :11

Work Experience :2.5-4 years

Work location :Gurugram

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Major Incident, Problem, Change and Release Mgmt, Reporting – Understanding of INC Mgmt Exp of handling MIM bridges Basic technical understanding of Servers, Applications, triaging, Network Basic understanding of MS Suites Exp of handling Problem Mgmt- Proactive and Reactive Exp of Analytical tools like Tableau, Performance Analytics etc Should have exp on Trend Analysis and identifying improvement and automation opportunities Handling CAB calls Advanced Excel knowledge including VB Macros ITIL

Technical Experience : Major Incident, Problem, Change and Release Mgmt, Reporting – Understanding of INC Mgmt Exp of handling MIM bridges Basic technical understanding of Servers, Applications, triaging, Network Basic understanding of MS Suites Exp of handling Problem Mgmt- Proactive and Reactive Exp of Analytical tools like Tableau, Performance Analytics etc Should have exp on Trend Analysis and identifying improvement and automation opportunities Handling CAB calls Advanced Excel knowledge including VB Macros ITIL

Professional Attributes : An ability to learn and adapt new processes quickly Good time management skills An ability to follow processes Strong documentation skills Good communication skills both written and verbal Should be flexible for 24X7

Educational Qualification : Minimum Graduate degree on BTech, BE, BCA, BSc computers or BSc IT

Additional Information : Basic knowledge- Ticketing Tools Understanding of Workflows Basic understanding-Operational readines

15 years of full time education