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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :9
Work Experience :6-8 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1-Administration and Maintenance of Oracle Infra solution SBC, ECB, EOM SDM 2-Work directly with Security and Telecommunications and Data Services Divisions to deploy Oracle Session Border Controller SBC solutions 3-Managing Oracle Infra SBC, ECB,EOM SDM including operational troubleshooting 4-Provide L3 / L4 support for operational activities 5-Vendor management for resolving major production issues 6-Handling day to day Incidents and Service requests 7-Sending daily and weekly status reports
Technical Experience : 1-Sound technical knowledge and hands-on experience on Oracle Infra SBC 4600, 3900 1100, ECB, EOM SDM 2-Testing of Oracle SBC, SIP to Integrated Access Devices IADs, and SIP to PBX technologies 3-Implementation and maintenance of the Oracle Infra 4-Ability to solve complex technical issues within the Voice technology environment 5-Thorough knowledge and well versed with SIP H323 protocols 6-Knowledge of Oracle EOM, SDM monitoring tool 7- Expertise on ITIL processes and project management
Professional Attributes : 1-Expert experience with Oracle Session Border Controllers 5 years minimum 2-Experienced with performing root cause analysis, risk identification, and risk mitigation 3-Previous experience working with cross geography teams 4-Should be comfortable in 24/7 shifts
Educational Qualification : Bachelors degree in engineering preferred
Additional Information : 1-Oracle Communications Session Border Controller Implementation Essentials certification
15 years of full time education
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