Accenture Looking for Configuration Database & CI Management Infra Tech Support Practitioner at Gurgaon, Haryana Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Management Level :9

Work Experience :6-8 years

Work location :Gurugram

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Manage data with tables in the CMDB and Assets and its Data Sources Plans and manages a population of the Configuration Management System, including discovery and other data import methods Configure efficient Identification and Reconciliation Monitor CMDB health and resolve conflicts between authoritative data sources Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs Configure, develop, enhance, and implement application mapping

Technical Experience : Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera Good to have – MID Server configurations for Integrations data pull Good to have – Customizes ServiceNow configuration, including custom scripts Minimum 4-5 years of experience ServiceNow Minimum 5 years of experience in IT asset / CMDB management Experience in IT Asset Management process and operational delivery environment

Professional Attributes : Excellent communication and presentation skills Excellent communication written and oral and interpersonal skills Essential personal attributes like communication ,leadership skills, team handling skills, analytical skills, presentation skills, ability to work under pressure etc needed to carry out

Educational Qualification : Graduate with 15 years of education

Additional Information : Flexible shift timings

15 years of full time education