Project Role :IT Service Management Coordinator
Project Role Description :Deliver Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.
Management Level :12
Work Experience :1-2.5 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Handling service tickets in SNOW and SAT 2 Interaction with user via call or Email on the Asset operations 3 Preparing reports on Asset management 4 Support any project initiatives on assignment 5 Ensuring adherence to process guidelines
Technical Experience : Good email etiquette Basic excel knowledge Basic presentation skills Basic skill on incident management for handling service tickets
Professional Attributes : Good in communication and soft skills
Educational Qualification : Any graduate
Additional Information : NA
15 years of full time education
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