Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :11
Work Experience :2.5-4 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Excellence in quality assurance monitoring; promoted from customer service professional to technical operations after five months 2 Developed operational support procedures and practices for customer service support 3 Provide exceptional customer service to branch personnel to ensure proper scheduling of new accounts and the initiation of new customers
Technical Experience : 1 Provide first-level technical support for global IT infrastructure supporting nationwide clients 2 Provided technical support to operations superintendents/managers to optimize daily operations 3 Executed all developmental activities, troubleshooting, and technical support 4 Provided technical support to internal and remote customers
Professional Attributes : ability to think analytically, communicate effectively, and execute efficiently
Educational Qualification : Graduate
Additional Information : Contact Center / Cisco IPT and Video / Nortal Avaya
15 years of full time education
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