Accenture Looking for Contact Center Technology Operations Infra Tech Support Practitioner at Gurgaon, Haryana Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Management Level :11

Work Experience :2.5-4 years

Work location :Gurugram

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Excellence in quality assurance monitoring; promoted from customer service professional to technical operations after five months 2 Developed operational support procedures and practices for customer service support 3 Provide exceptional customer service to branch personnel to ensure proper scheduling of new accounts and the initiation of new customers

Technical Experience : 1 Provide first-level technical support for global IT infrastructure supporting nationwide clients 2 Provided technical support to operations superintendents/managers to optimize daily operations 3 Executed all developmental activities, troubleshooting, and technical support 4 Provided technical support to internal and remote customers

Professional Attributes : ability to think analytically, communicate effectively, and execute efficiently

Educational Qualification : Graduate

Additional Information : Contact Center / Cisco IPT and Video / Nortal Avaya

15 years of full time education