Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :12
Work Experience :1-2.5 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Taking ownership of customer reported issues solving their problems by providing resolution 2 Researching, diagnosing, identifying solutions to resolve system/application issues 3 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 4 Installing, configuring, troubleshooting System OS issues and various applications 5 Should possess ability to learn work on changing emerging technologies
Technical Experience : 1 Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 2 Ensure proper closure/resolution for all the issues 3 Document technical issues in the knowledge database 4 Certification in new technologies like Azure, ITIL, AWS will be added advantage 5 Keep track of users system issues until resolved by adhering to the SLA
Professional Attributes : 1 Good technical skills should possess with current technology 2 Good communication skills both written verbal 3 Should be a Tech-Savviness 4 Flexible to work in all shift under pressure situations 5 Good analytical skill
Educational Qualification : Diploma/BE in computer technology- Should be completed 15 years full time education
15 years of full time education