Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Hyderabad
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 – Taking ownership of customer issues reported solving their problems through by providing resolution 2 – Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues 3 – Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Technical Experience : 1-Installation configuration of various applications 2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 3-Engineer ensure proper logging of all issues 4-Document technical issues in the knowledge database 5-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage 6-Keep track of users system issues until resolved by adhering to the SLA
Professional Attributes : 1 – Good technical skills should possess with current technology 2 – Good communication skills both written verbal 3 – Should be a Tech-Savviness 4 – Flexible to work in all shift under pressure situations 5 – Good analytical skill
Educational Qualification : Should be completed 15 years full time education
15 years of full time education
Maintaining Calls & arranging engineers. Good communication skill (Verbal & written). Problem solving skills and attention to details. Keep Track...
Apply For This JobJD for Juniper Network Engineer–Category-L1+ – JNCIA Certified * Individual should be Graduate in IT or Science with a minimum...
Apply For This JobJob Description: Perform IT related service as instructed by Manager. Addressing incidents faced by the users in their day-to-day use...
Apply For This JobWe are looking for Solution Architects between 9 to 15 years of experience for Application Development with a high level...
Apply For This JobResponsible for marketing IT Bench Consultants. Must be self motivated and discipline to work with limited supervision. Must be a...
Apply For This Job*Expertise in entire recruitment life-cycle from obtaining the job opening, -researching the opening, sourcing the candidate, prescreening, technical interviews, client...
Apply For This Job