Accenture Looking for Customer Service Operations Application Tech Support Practitioner at Kolkata, West Bengal Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :12

Work Experience :1-2.5 years

Work location :Kolkata

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1Taking ownership of customer reported issues and solving their problems by providing resolution 2 Researching diagnosing and identifying solutions to resolve system or application issues 3 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 4 Installing configuring troubleshooting System OS issues and various applications 5 Should possess ability to learn and work on changing and emerging technologies.

Technical Experience : 1 Installation and configuration of Operating system with various methods like WDS GHOST Bootable PD 2 Ensure proper closure or resolution for all the issues 3 Document technical issues in the knowledge database 4 Certification in new technologies like Azure ITIL AWS will be added advantage 5 Keep track of users system issues until resolved by adhering to the SLA

Professional Attributes : 1 Good technical skills and should possess with current technology 2 Good communication skills both written and verbal 3 Should be a Tech Savviness 4 Flexible to work in all shift and under pressure situations 5 Good analytical skill.

Educational Qualification : Diploma or BE in computer technology Should be completed 15 years full time education.

Additional Information : na

15 years of full time education