Accenture Looking for Customer Service Operations Application Tech Support Practitioner at Mumbai, Maharashtra Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :12

Work Experience :1-2.5 years

Work location :Mumbai

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Taking ownership of customer issues reported solving their problems through by providing resolution 2 – Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues 3 – Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Technical Experience : Installation configuration of various applications 2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 3-Engineer ensure proper logging of all issues 4-Document technical issues in the knowledge database 5-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage

Professional Attributes : Good technical skills should possess with current technology 2 – Good communication skills both written verbal 3 – Should be a Tech-Savviness 4 – Flexible to work in all shift under pressure situations 5 – Good analytical skill

Educational Qualification : Diploma/BE in computer technology Should be completed 15 years full time education

Additional Information : Should have on groundwork experience rather supporting remotely to customer

15 years of full time education