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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Excellent knowledge and troubleshooting skills on Cisco ACI Switches and Routers 2 Excellent knowledge in network monitoring tool, configuration on Monitoring tools parameters, events management, and threshold mappings 3 Good knowledge in Data Center technologies, F5 Load balancer and firewalls 4 Provide Level- 2/ 3 support and troubleshooting to resolve issues within SLA 5 Monitor system resource utilization, trending, and capacity planning
Technical Experience : 1 Should have experience in Network operational support/management roles 2 Should have supported Network deployments 3 Should have experience performing Network transitions / transformations 4 Good understanding of procedures, application, and concepts within own subject area
Professional Attributes : 1 Good communication and interpersonal skills 2 Support 24×7 coverage in rotational shifts
Educational Qualification : BS or BA in Engineering, Computer Science or equivale
Additional Information : CCNA and CCNP Certifications Security Certifications
15 years of full time education
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