Project Role :Operations Engineer
Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Management Level :9
Work Experience :6-8 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : -The ServiceNow Data lead will have excellent communication skills with a thorough understanding of the ServiceNow CMDB in order to provide recommendations on best practices to the client Other duties will include the following: -Identifying and developing requirements for improvement of the global configuration management process -Develop and maintain up-to-date technical documentation
Technical Experience : -Manage CMDB business data on a daily basis, ensure CMDB Data Relationships are accurate and current, and map infrastructure hardware to business applications using Transform Maps in ServiceNow -Work with business and technology teams to ensure CMDB data and relationships are accurate and up to date -CMDB Discovery project management experience
Professional Attributes : – Good verbal and written communication skills to connect with customers at varying levels of the organization – Ability to operate independently and make decisions with little direct supervision – Flexible to work in 24/7 shift Comfort with collaboration, open communication and reaching across
Educational Qualification : -Bachelors degree -ITIL V3/V4 Foundation certified
15 years of full time education
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