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Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :10
Work Experience :4-6 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : o Supporting end user issues o Working with the team to automate the deployment process o Must be able to troubleshoot day to day operations, performing monitor and tuning system performance, and providing administration, configuration, installation, deployment and maintenance o Creating and updating technical documentation as required o Change management problem management o Major incident management o Open to shifts 247 environment o Excellent Written and Verbal Communication
Technical Experience : o Should have strong experience on Tanium Cloud experience o Experience in third party application deployment knowledge from Tanium tool o Experience in creating the third part application package from Tanium tool o In-depth knowledge of Tanium client installation, software distribution, remote control, and other Tanium issues o Expertise in deployment, packaging, network inventory, boundaries, installer and network designing o Experience in deploying, troubleshooting, and managing packages a
Professional Attributes : o Knowledge on Application package o Knowledge of Azure cloud o Knowledge of Conditional access o Understanding of Hardware and Network o Knowledge of IIS and their related tasks which are required for SharePoint o An understanding of patch management software o Familiarity with Backup software and
Educational Qualification : o BE Additional Information if any Good To have ITIL v3 /v4
Additional Information : o Good understanding of procedures, application and concepts within own subject area and understandi
15 years of full time education
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