Accenture | Let there be change
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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Configuration and troubleshooting of Bluecoat shapers 2 Familiar with wireshark, netflow and network monitoring tools 3Willingness to work in 24/7 environment 4Customer handling skills and good interpersonal skills 5Ability to take complete ownership of the tasks 6High level of initiative and innovative ideas 7Positive Attitude towards work 8Ability to work as Team 9Work independently with minimal assistance
Technical Experience : -Experience in configuration troubleshooting of Cisco2900,3750,4500,6500 Juniper EX22004300 series switches Implementation and troubleshooting – Experience in configuration troubleshooting of Cisco Routers 3800,7200,7600,ASR Implementation and troubleshooting -experience in EIGRP, OSPF,BGP,MPLS -Familiar with enterprise level medium to large switching routing environment -Experience in configuration troubleshooting of Juniper SRX, Fortinet FortiGate , Palo Alto
Professional Attributes : – Excellent verbal and written communication skills – Customer handling skills and good interpersonal skills – Ability to take complete ownership of the tasks -High level of initiative and innovative ideas
Educational Qualification : Any Degree
15 years of full time education