Accenture | Let there be change
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www.accenture.com
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Hyderabad
Must Have Skills :Enterprise Network Operations
Good To Have Skills :Cloud Network Operations,Palo Alto Networks Firewall,Python Programming Language
Job Requirements :
Key Responsibilities : -Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings
Technical Experience : Mandatory – -Strong technical knowledge on configuring and troubleshooting Palo Alto Firewall -Strong technical knowledge on configuring and troubleshooting Switching Additional Skills – -Knowledge on Routing -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting
Professional Attributes : -Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team -Work independently with minimal assi
Educational Qualification : -Any Degree or 3 Year Diploma
Additional Information : -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Co
15 years of full time education
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