Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1:Configuring/maintaining the system,including hardwareVM Instances,system softwareOS applications on Google Cloud Platform with backup 2:Monitoring system performance to ensure everything runs smoothly and securely 3:Researching and recommending new approaches to improve the networked computer system 4:Replacing and upgrading defective or outdated components when necessary 5:Diagnosing and resolving, software, networking, and system issues when they arise
Technical Experience : 1:Excellent knowledge and troubleshooting skills on Windows and/or Linux Enterprise Level OS 2:Troubleshooting critical incidents and problem tickets, Identify potential failures and recommend solution Update knowledge base with known errors/resolutions 3:Provide OS and fundamental GCP services as Compute Instance, Google DNS services, Cloud Storage, basics of the DataBaseFully experinence in OS patch management,DNS,AD/LDAP and follow ITIL process
Professional Attributes : 1: Good verbal and written communication skills to connect with customers at varying levels of the organization 2: Ability to operate independently and make decisions with little direct supervision
Educational Qualification : BS or BA in Engineering, Computer Science or equivale
Additional Information : 1: Google Cloud Certification 2: Microsoft Windows Server / Linux Certification
15 years of full time education
Job Responsibilities: Should be expertise in either Network or Security domain and strong on any amongst (Data Center, Cloud, Microservices,...
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