Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Responsible for Accenture internal Email and O365 environment – Creating architectural standards – Instituting solution/testing – Defining solutions – Deal with the Final level of escalation
Technical Experience : – Strong technical experience with SMTP, Exchange / Office 365 – Proofpoint Enterprise Protection Experience with TAP – O365 PowerShell and Graph API experience – Familiarity with Email Authentication services like SPF, DKIM, DMARC, and DNS record usage for email services – Worked with Security Compliance services in O365
Professional Attributes : Ability to work in geographically dispersed teams
Educational Qualification : – College B Tech degree preferred
Additional Information : – Some nights-weekends for changes done off-hours – few off-hours conference calls with colleagues
15 years of full time education
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