Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :9
Work Experience :6-8 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Active Directory, ADFS Federation Services and PKI administration support Incident and problem analysis, resolution Identify, assess, and resolve complex issues/problems within own area of responsibility Respond to system outages to resolve problems per the defined SLAs Interact with technical personnel and other teams as required initiate escalation procedure to resolve incidents Update incident remediation and prevention documentation Generating and distribution of monthly/quarterly, Azure AD,
Technical Experience : Advanced problem diagnosis for applications and infrastructure areas Knowledge of Simulation Environment to reproduce issues, and prepare the resolution Experience performing root cause analysis and resolution Minimum 8 years of directory product experience any LDAP based directory products such as Microsoft Active Directory, Oracle/Sun Directory Servers, IBM TDS, Novell Directory, VDS, more than one would be preferable Programming experience that includes Java and: shell, LDAP scripting, Azur
Professional Attributes : – ITIL or equivalent Good to have Vendor certifications in Directory Management – Vendor certifications on Identity Access Management tools – AZ500, AZ104 -Microsoft Active Directory Azure and Onpremises
Educational Qualification : Any Graduation
Additional Information : – Flexible to work in 24X7, rotational shifts – Great communication skills
15 years of full time education
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