Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a Work with the key stakeholders, gather the requirement for implementing Endpoint Security solutions, additional/new features to meet the business requirements b Work on troubleshooting and resolving issues related to the Endpoint Security products like Windows Defender c Have ITIL process knowledge d Have good knowledge of System Development Methodologies and have experience across system development stages e Lead, capture and assure our clients security requirements are met
Technical Experience : a Sound technical knowledge of Windows Defender b Sound technical knowledge of Intune along with Desktop troubleshooting
Professional Attributes : a Inclined to learn new technologies and willing to go extra mile to gain knowledge in other products b Good verbal and written communication skills to interact with customers at different levels of the organization
Educational Qualification : a Certification in Antivirus Management b ITIL Certification
Additional Information : Provide timely reports, presentations ad other deliverables as per the Service Level Agreement
15 years of full time education
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