Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Role: Facilitate Change Control Board and track decisions made Ensure that TVM process are executed within schedule Create remediation tasks in the Defender console Trigger automated communication to users and/or support teams Engage Workstation Operations team as required and follow through remediations accordingly Work with Operations team in testing the packaged applications Track remediation activities and update the stakeholders Facilate necessary adjustments and/or improvements in the TVM
Technical Experience : Skills: Knowledgeable in endpoint security products and concepts specifically Defender for Endpoint and Threat and Vulnerability Management Knowledgeable in Windows 10, Mac, and Linux operating systems and application troubleshooting Knowledgeable of Logic App or Power Automate desired Excellent communication and user interfacing skills
Professional Attributes : Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems Ability to work in shift and flexible schedule
Educational Qualification : BE/BS/BA in Computer Science/ Information Technology/ engineering/ any other equivalent IT-related
15 years of full time education
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