Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a Work as an SME and help the team on technical issues b Regular Interaction with client and provide summary/report of issues and achievements c Ensure zero surprise escalations from client The Lead needs to ensure local management is aware of any potential escalations d Assist in Tier 2/3 support activities for production operations e Lead technical projects through design, build, test and deploy phases f Ensure that any scheduled downtime on production server is logged prior to the downtime c
Technical Experience : a Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment b Must needed Tools: Exchange On-Premise 2010/2013/2016 and AAD Connect c Work with third-party vendors / professional services and in-house developers as necessary d Well versed with security aspects and maintain system security as per industry standards
Professional Attributes : a Should have experience in team management b Review and recommend improvements within existing technical environment c Strong ITIL Process knowledge d Strong analytical, troubleshooting and problem-solving skills e Work in shifts 24×7 and out of hours evenings, nights, weekends, and public holidays
Educational Qualification : a Higher Level Qualification in a technical subject is desirable b Any Microsoft Certification
15 years of full time education
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