Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Hyderabad
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies
Technical Experience : 1 SCCM server administration and installation Migration SCCM 2012 to SCCM 2016 2 Operating System Deployment via SCCM 3 Knowledge of Windows Operating Systems and their components 4 Technical troubleshooting skills WMI, SQL language for query and report development 5 Knowledge of OS deployment in SCCM image management, task sequences Windows Imaging OS Deployment 6 Customizing and creating WIM images, Exposure in Image X, Windows PE, WAIK DISM tools
Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently
Additional Information : -Willing to work in 24/7 support rotational shifts
15 years of full time education
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