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Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Management Level :10
Work Experience :4-6 years
Work location :Kolkata
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 – Taking ownership of customer issues reported solving their problems through by providing resolution 2 – Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues 3 – Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Technical Experience : 1-Installation configuration of various applications 2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 3-Engineer ensure proper logging of all issues 4-Document technical issues in the knowledge database 5-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage 6-Keep track of users system issues until resolved by adhering to the SLA
Professional Attributes : 1 – Good technical skills should possess with current technology 2 – Good communication skills both written verbal 3 – Should be a Tech-Savviness 4 – Flexible to work in all shift under pressure situations 5 – Good analytical skill
Educational Qualification : Diploma/BE in computer technology Should be completed 15 years full time education Additional Inform
15 years of full time education
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