Accenture Looking for Microsoft Windows Desktop Management Application Support Engineer at Pune, Maharashtra Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Management Level :11

Work Experience :2.5-4 years

Work location :Pune

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 – Taking ownership of customer issues reported and seeing problems through to resolution 2 – Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues 3 – Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Technical Experience : 1-installation and configuration of various applications 2-Installation and configuration of Operating system with various methods like WDS,GHOST,Bootable PD etc 3-Engineer ensure proper logging of all issues 4-Document technical knowledge in the knowledge database 5-Should possess the ability to learn and work on changing and emerging technologies certification in new technologies like Azure, AWS etc added advantage 6-keep track of users system issues until they are resolved by adhering to SLA

Professional Attributes : 1 – Good technical skills and a strong basis in current technology 2 – Good Communication Skill both written and verbal 3 – Should be a Tech-Savviness 4 – Flexible to work in all shift and under pressure situations 5 – Good Analytical skill

Educational Qualification : Diploma / BE in computer technology Should be completed 15 years full time education

Additional Information : Should have experience on ground work rather than supporting remotely to customer

15 years of full time education