Project Role :IT Customer Service Representative
Project Role Description :Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
Management Level :9
Work Experience :6-8 years
Work location :Hyderabad
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Maintaining the data Centre infrastructure, handling the day-to-day network security operations activities Troubleshooting the issues reported by email/SNOW tool maintain the SLA Periodic upgrades on Network and Security devices Create and Manage requests on SNOW/Remedy tool and implement the changes as applicable Engineer should lead the P1 P2 calls with analytical approach on problem solving
Technical Experience : Excellent knowledge and troubleshooting skills on Cisco Routing Switching, Nexus, , Palo Alto Checkpoint Firewall, Working knowledge of SD-WAN Efficient IP Engineer should be good in troubleshooting critical incidents and problem tickets Engineer should Identify potential failures and recommend solutions, Co-ordinate with 3rd party vendors for RMA Core level debugging
Professional Attributes : Should have 9 years of experience in Network operational support/management roles Should have supported Network deployments Should have experience performing Network transitions / transformations Good understanding of procedures, application, and concepts within own subject area
Educational Qualification : BE or B-Tech, Computer Science or equivale
Additional Information : CCNA and CCNP Certifications Security Certifications
15 years of full time education
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