Accenture Looking for Network Infrastructures Application Tech Support Practitioner at Bengaluru, Karnataka Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :11

Work Experience :2.5-4 years

Work location :Bengaluru

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1:Prepare moderate to complex network designs/schematics to address specific customer network solution requirements 2:Prepare work orders containing instructions to be used by technicians to configure network hardware and software 3:Work with customer technical teams to provide solutions for customers internetworking communications requirements 4:Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment 5:Remotely support new installs, circuit

Technical Experience : 1:Possess solid understanding on networking concepts in routing, switching and WLAN 2:Knowledge on network technologies like HSRP, STP, BGP, EIGRP, DMVPN, PBR, Meraki, Viptela dellbox over Viptela , Versa , Ucpe, IWAN and other similar WAN/LAN concepts 3:Proven hands-on experience on Cisco, HP and Juniper devices like routers, switches, network accelerators, WLCs, APs, 4:Leverage ITIL processes that specifically include Incident, Change and Problem management

Professional Attributes : Strong interpersonal abilities to facilitate extensive 1:interactions across the organization and with multiple customers 2:Strong commitment to accuracy and a high level of attention to detail 3:Strong organizational and prioritization skills to manage multiple orders and custome

Educational Qualification : 1:BS or BA in Engineering, Computer Science or IT 2:2-4 years experience in CCNA/CCNP

15 years of full time education