Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :11
Work Experience :2.5-4 years
Work location :Noida
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Live debugging and troubleshooting, performing device configurations and implementing changes 2 Respond and Resolve tickets in ServiceNow while meeting SLA requirements 3 Actively engage in root cause analysis of outages and other Problem Management processes 4 Perform administrator duties for various tools EG: SDWAN Velocloud 5 Willing to work in all shifts 6 Eager to learn multiple technologies
Technical Experience : 1 Strong Knowledge on SDWAN Preferably Velocloud and Viptela 2 Implementing SDWAN Preferably Velocloud and Viptela 3 Troubleshooting live network issues on both overlay and underlay 4 Handling day to day operations Strong expertise in L2/L3/L4 OSI layer technologies and protocols EG: Spanning tree, VLANs and trunking, port channels and link trunking, OSPF, VRRP, HSRP, BGP etc 5 Monitor, operate, and maintain LAN, WAN, Remote Access and Wireless infra Should be able to perform admin duties for co
Professional Attributes : Strong analytic, problem solving, and troubleshooting skills 2 Strong operational mindset 3 Exceptional ability and motivation to solve problems 4 Excellent communication and relationship building skills
Educational Qualification : As per Accenture norms
Additional Information : Cloud Certificate preferred 2 Agree to work in 247 shifts
15 years of full time education
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