Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : A: 24/7 operational support for a US based client by owning resolving the incidents, tasks changes until closure B: Resolve high, medium low Priority incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes C: Participate in operational support calls daily meetings, ensuring production systems and devices are online and available D: Install, configure, patch and maintain all firewall technologies eg: Check Point, Palo Alto
Technical Experience : A: Should have 4 to 5 Knowledge of OSI Model, TCP/IP Networking, Packet filtering, Stateful Inspection, Next-Gen firewalls eg Check Point, Palo Alto, Cisco, Forcepoint, URL Filtering, Basic routing switching concepts B: Proficient at troubleshooting L2/L3 issues C: Hands on experience with at least either one of the firewall technologies – Checkpoint and/or Palo Alto
Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision
Educational Qualification : A: 15 years of full-time education
Additional Information : A: Should be open to work in shifts
15 years of full time education
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