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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :9
Work Experience :6-8 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Provide day to day operational support for the Firewall Management Service 2 Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution 3 Advance level knowledge of configure and troubleshooting Pulse secure VPN and load balancer 4 Strong knowledge of networking and security fundamentals like TCP/IP, SSL, TLS, DNS, DHCP, NACLs, certificates, encryption, Multi-Client Networks, WAN Links, LAN Management, etc
Technical Experience : 1 At least 4 – 8 years experience network security 2 In-depth working experience in Palo Alto and Pulse Secure VPN network firewalls 3 In-depth working experience in managing VPN, Juniper Router, Aruba Wireless 4 In-depth working experience in managing Cisco Data center network 5 In-depth working experience in managing Aruba ClearPass
Professional Attributes : 1 Ability to work independently and as a member of a team 2 Service Operations Delivery experience 3 Flexible to work in 24×7 environment 4 should have knowledge of SLAs OLAs and KPIs 5 Team player who also works well independently self-motivated
Educational Qualification : Graduation
Additional Information : certifications of Checkpoint, palo alto, CISCO CCNP, CCIE or any other relevant certifications
15 years of full time education
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