Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :8
Work Experience :8-10 years
Work location :Mumbai
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : A:Incidents / outages management B:Issues / Problem management C:Monitoring Support of End of Day EOD / Start of Day SOD activities D:User access management E:Services Request / Request Management Production, non-production F:Production / UAT / Pre-Prod / Development / Test / DR Environment support for the In-scope applications
Technical Experience : A:Good to have in below listed function/application areas: 1 NEFT/RTGS/IMPS 2 Branch Banking 3 Business Intelligence Unit 4 Treasury 5 Cards 6 Customer Relation Management 7 Banking Payments 8 Unified Payment Interface UPI B Basic knowledge of Unix/ Linux, SQL DB/Oracle DB and IBM MQ C Good knowledge NEFT/RTGS Payments flow and Logs reading
Professional Attributes : A: Resource should have good communication skills
15 years of full time education
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